Refund & Cancellation Policy

1. Appointment Cancellations

• You may cancel or reschedule a service appointment free of charge up to 24 hours before the scheduled time.
• Cancellations made less than 24 hours before the appointment may be subject to a nominal convenience fee, at our discretion.
• No-shows without prior notice may forfeit any advance payment made for that slot.

2. Refunds for Prepaid Services

If you have made an advance payment for a service package (such as ceramic coating, PPF or detailing) and choose to cancel before work has begun, the amount will be refunded after deducting any non-refundable costs already incurred (e.g. materials ordered specifically for your vehicle). Once a service has commenced, payments become non-refundable for the portion of work completed.

3. Rescheduling

We understand plans change. You may reschedule your appointment at no additional cost, subject to workshop availability, by informing us at least 24 hours in advance via phone, email or WhatsApp.

4. Non-Refundable Items & Services

• Custom-cut PPF and specially ordered parts once procured for your specific vehicle.
• Labour charges for work already completed at the time of cancellation.
• Consumables used during diagnostics or partial service completion.

5. Service Guarantee & Redo Policy

If you are not satisfied with the quality of a completed service due to a genuine workmanship issue, please report it within 7 days of service completion. We will inspect the vehicle and, where our assessment confirms a workmanship shortfall, carry out a redo of the affected work at no additional cost. This does not cover issues arising from accidental damage, misuse, or lack of after-care as advised.

6. How to Request a Refund or Redo

To request a refund, cancellation, or redo, please contact us with your booking details at info@motorhaus.in, call +91 9677271900/7010099378, or message us on WhatsApp.

7. Processing Time

Approved refunds are processed to the original mode of payment within 5–7 business days from the date of approval, subject to your bank or payment provider's processing timelines.

8. Changes to This Policy

MotorHaus may revise this policy from time to time to reflect changes in our operations. The latest version will always be available on this page.